Home Service Mafia

Home Service Mafia LLC

Privacy Policy

Last updated:

1. Who we are and scope

Home Service Mafia LLC ("HSM," "we," "us," or "our") provides this website and a private educational course and community for home service business owners. This policy describes how we handle personal information when you visit the website, contact us, enroll, participate in the community, or submit content for review.

It covers our handling of information. Independent services such as Skool and Stripe also handle information under their own privacy policies. Membership rules are described in our Terms and Conditions and the agreement you accept at enrollment.

2. Information we receive

  • Contact and business information: your name, email address, phone number, business name, and details you choose to share about your business or goals when you contact us or arrange an intro call.
  • Enrollment and billing records: membership status, signed agreements, billing address, transaction amounts, payment status, and cancellation or support requests. Payment processors collect payment credentials through their checkout services. This public website does not have a form for collecting card numbers.
  • Community activity and submissions: your profile information, posts, messages to us, questions, video requests, documents, sales-call recordings, and any business or customer information included in material you submit.
  • Session participation: your display name, voice, image, chat messages, and other contributions when you participate in a session that is disclosed as recorded.
  • Technical information: requests to serve this website and its resources include an IP address and browser/device information. Hosting and delivery providers may keep operational logs containing requested pages, timestamps, referring pages, and security or error information.

Information can come from you, the platforms you use to interact with HSM, payment providers, and other members who submit material involving you. Do not send passwords, full payment-card details, government identifiers, or unnecessary sensitive personal information in messages or training submissions.

3. How we use information

We use relevant information to respond to inquiries, evaluate membership fit, schedule conversations, administer membership and payments, provide training and feedback, handle questions and video requests, communicate service updates, and resolve support, cancellation, or billing issues.

We also use information as reasonably needed to maintain the website and community, prevent misuse or fraud, enforce agreements, protect members and proprietary materials, keep required business records, and comply with legal obligations. Questions and requests help us decide which educational topics to cover.

4. When information is shared

  • Service providers: information needed by providers supporting website hosting, community access, payment processing, communications, scheduling, and session delivery. For example, Skool handles community activity and Stripe handles payment transactions.
  • Community participants: information you post to the group or submit for a group review can be seen or heard by other participants. Disclosed educational recordings may also be available to current or future members.
  • People helping deliver the program: administrators, instructors, or guests may see relevant questions or submissions when involved in providing the requested training or review.
  • Professional advisers and legal recipients: information reasonably necessary for accounting, legal advice, compliance with lawful requests, dispute resolution, or protection of rights and safety.
  • A business successor: relevant records may be transferred in connection with a merger, acquisition, reorganization, or sale of the business, subject to applicable privacy obligations.
  • At your direction: information you ask or authorize us to share for another purpose.

A private community still involves sharing with other people. Members must respect confidentiality, but we cannot guarantee how every recipient will behave. Share only material appropriate for the intended audience.

5. Sales calls and group recordings

Members can submit sales calls for feedback, questions for weekly group calls, and requests for new videos. Obtain the permissions required to record and share a call, and remove sensitive information from your submissions.

Sales-call recordings used for group reviews or training materials will have credit-card details and identifying information, including names, addresses, phone numbers, and email addresses, redacted before they are shared with the group or included in training materials.

We use submissions for the review and educational purpose disclosed when they are provided. Group calls, interviews, and training sessions may be recorded when we give notice in connection with the session, with additional consent where required by law. Recordings may include participants' names, voices, images, messages, and shared screens.

Disclosed recordings may be used in educational materials and made available to current or future members. Participation or submission does not, by itself, authorize unrelated public advertising use. Contact us before submitting material or joining a recorded session if you have concerns about identification, recording, or the intended audience.

6. Website technology and cookies

We do not add our own analytics tools, advertising pixels, or tracking cookies to this website. Hosting providers still process technical requests to deliver and secure the site. Third-party services, including an embedded booking calendar, may use cookies under their own policies as described below.

We load fonts from Google Fonts. Your browser connects to Google's servers to request font styles and files, which sends technical information such as your IP address and browser request details. See Google's font privacy information and Google's Privacy Policy.

The homepage and booking page embed Calendly. When a calendar loads, your browser connects to Calendly, which may process technical information and use cookies under its own policy. Information you enter to schedule an appointment is handled by Calendly and made available to us for scheduling. See Calendly's Privacy Notice.

Community and payment providers may use cookies or similar technologies for login, security, payments, preferences, and their own disclosed purposes. You can manage cookies through your browser and the provider's settings. Blocking cookies may affect those services. Our public website does not change its behavior in response to a browser's Do Not Track signal.

7. Third-party services

Review the policies of the services you use in connection with HSM:

Other independently operated services linked or recommended in training have their own practices. Contact the relevant provider for requests involving information it controls independently.

8. Retention and security

We retain information for as long as reasonably needed for the purposes described here, including providing membership and educational resources, maintaining transaction and agreement records, meeting legal obligations, and resolving disputes. The appropriate period depends on the type of information, the purpose, legal requirements, and outstanding issues.

Canceling membership does not automatically erase transaction records, agreements, community posts, or educational recordings. You can make a deletion request as described below; applicable exceptions may require or permit us to retain some information.

No internet transmission or storage system can be guaranteed completely secure. Protect your account credentials and use private channels for account or billing matters. If you believe information or an account has been compromised, contact us promptly.

9. Your choices and privacy requests

You may contact us to ask about personal information we hold, request access or correction, or request deletion. Depending on your location and the law applicable to the information and our business, you may also have rights to a portable copy, to restrict or object to processing, to withdraw consent, or to opt out of a sale of information, targeted advertising, or certain profiling.

Send requests using the contact details below. Describe your request and your connection with HSM. We may need to verify your identity or an authorized agent's authority before acting. Do not send identity documents or sensitive account information in a public post. We will respond within the period required by applicable law and explain any applicable exception or denial.

If we deny a request, you may seek review by contacting us through the same channel and identifying your message as a privacy appeal. Where applicable, you may also complain to your privacy regulator; Texas residents can use the Texas Attorney General's complaint process. We will not unlawfully discriminate against you for exercising privacy rights.

You can choose not to submit optional questions, recordings, or business details, and you can manage available profile and communication settings within the platforms you use. We may need certain information to provide membership, respond to a request, or process payment.

10. Children and international visitors

HSM is intended for adult business owners and operators and is not directed to children under 13. If you believe a child has provided us with personal information, contact us so we can review and address it.

HSM operates in the United States, and service providers may process information in other countries. Privacy laws in those countries may differ from those where you live. Any protections required by applicable law remain in effect.

11. Policy changes

We may update this policy as our services or information practices change. We will revise the date above and provide additional notice or obtain consent for material changes where required by law. A revision does not remove rights you have under applicable law.

12. Contact

For privacy questions, requests, or concerns, email Home Service Mafia LLC at info@homeservicemafia.com. Members may also contact the HSM administrator through the private support channel supplied in the community or at enrollment.

Describe your request and the email associated with your membership, if applicable. Do not include passwords, full payment-card details, or unnecessary sensitive information.