Terms and Conditions

1. About these terms

Home Service Mafia LLC ("HSM," "we," "us," or "our") operates this website and the Home Service Mafia educational community. These terms describe the conditions for using the website and membership resources. By using the website, you agree to the website terms applicable to your use.

Membership requires an invitation and acceptance of the membership agreement and payment terms provided at enrollment. Visiting this website or booking an intro call does not enroll you or authorize a charge. If you sign a separate membership agreement, that agreement controls any conflict about your membership. Nothing on this page removes rights that cannot lawfully be waived.

Our Privacy Policy explains how we handle personal information.

2. Membership and access

Home Service Mafia is a small, exclusive, invite-only course and community for existing home service business owners and operators. Membership may include Skool access, recorded lessons, weekly group calls, guest interviews, scripts, templates, checklists, and other educational resources.

Members may submit questions, sales calls for review, and requests for future videos. A submission does not guarantee a particular response, recording, or delivery date. Content, guests, schedules, and individual features may change.

Membership is personal and may not be transferred, sold, or shared without our written permission. Keep your login credentials secure. Employees, contractors, partners, and other people may not use your account unless we expressly authorize their access.

3. Fees and recurring billing

At enrollment, you authorize the disclosed admission payment and recurring charges through Stripe or another designated processor. Maintain a valid payment method while your subscription is active. Failed payments may be retried, and access may be suspended until the outstanding balance is paid.

Any eligible credit-card surcharge must be disclosed before payment and must not exceed the limits allowed by applicable law, the card network, or the payment processor. No surcharge applies where prohibited or to an ineligible payment method. The amount shown and accepted at payment governs the actual surcharge.

Material changes to recurring prices or other payment obligations will follow applicable notice and consent requirements. Contact us promptly if you believe a charge is incorrect. Your non-waivable billing-dispute and chargeback rights remain intact.

4. Cancellation and refunds

You may cancel monthly membership at any time by contacting HSM using the contact details below or the membership support channel provided at enrollment. Submit your request before your next scheduled billing date to avoid another recurring charge.

Unless applicable law requires otherwise, cancellation takes effect at the end of your current paid billing period. Future monthly charges stop, and membership access ends when that period expires. You remain responsible for amounts properly incurred before cancellation.

Payments are final and non-refundable, except where a refund is required by applicable law. This includes the admission fee, monthly fees, and permitted processing surcharges. Cancellation, non-participation, dissatisfaction, or business performance does not create a right to a refund or a prorated refund under the membership agreement.

5. Ownership and permitted use

HSM and its licensors retain ownership of their course videos, recordings, interviews, written materials, designs, scripts, templates, checklists, standard operating procedures, and other proprietary resources ("HSM Materials"). Third-party materials and member submissions remain the property of their respective owners.

While you are authorized to access HSM Materials, you receive a limited, non-exclusive, non-transferable, non-sublicensable, revocable license for your own education and internal use in your business. You may put lawful concepts and processes into practice in your own business, subject to third-party rights.

Without written permission, you may not share protected materials with non-members; sell, redistribute, publish, or sublicense them; upload them to another community, shared repository, or AI knowledge base; remove ownership notices; or claim them as your own. You may not repackage HSM Materials into a course, coaching program, consulting product, paid community, template pack, or similar offering.

These restrictions do not prevent you from using general skills, experience, and knowledge lawfully learned through the membership to operate your business.

6. Confidentiality and conduct

Respect non-public information shared by HSM and other members, including private discussions, business metrics, financial information, customer information, and unpublished materials. Do not disclose or misuse information identified as confidential or reasonably understood to be confidential. This does not restrict information that was lawfully public, independently developed, or lawfully received without a confidentiality obligation.

Do not scrape, compile, distribute, sell, or otherwise exploit another member's private information or submissions without authorization. Fraud, harassment, threats, unauthorized solicitation, infringement, unlawful conduct, and deliberate disruption are prohibited. Community rules may be reasonably updated over time.

7. Submissions and recordings

Only submit questions, sales recordings, documents, and other content you have the right to share for educational review. Obtain all permissions required to record and share other people's voices or information. Remove sensitive information from your submissions.

Sales-call recordings used for group reviews or training materials will have credit-card details and identifying information, including names, addresses, phone numbers, and email addresses, redacted before they are shared with the group or included in training materials.

When you submit material for a group review, you authorize us to use it for that review and the educational use disclosed when you submit it. You keep ownership of your original content. Submission alone does not authorize unrelated public advertising use.

We may record group calls, interviews, and training sessions when recording is disclosed in connection with the session. These recordings may include your name, voice, image, messages, and contributions, and may be made available to current or future members or included in educational materials. We obtain additional consent where legally required. Ask about participation options before a recorded session if you do not want to appear in the recording.

8. Education and business results

HSM provides general education and information. It does not provide individualized legal, tax, accounting, investment, insurance, employment, or other regulated professional advice. Consult an appropriately qualified professional when needed.

No particular business result is guaranteed. Examples, testimonials, revenue figures, case studies, and instructor or guest experiences do not promise that you will achieve similar results. We do not guarantee leads, customers, revenue, profit, rankings, hiring outcomes, business value, or a business sale.

You are responsible for your business decisions and for determining whether any strategy, pricing practice, software, employment practice, or marketing method is lawful and appropriate for your circumstances.

9. Third-party services

Skool, Stripe, and other platforms or products discussed or linked through HSM are independent services with their own terms and privacy policies. We do not control their pricing, availability, functionality, security practices, or changes. Your use of those services is subject to the applicable provider's terms.

10. Suspension and termination

We may suspend or terminate access for material violations, including nonpayment, unauthorized account sharing or redistribution, breaches of confidentiality, fraud, harassment, or unlawful activity. Where reasonably appropriate, we may provide notice and an opportunity to correct the violation. Serious violations may result in immediate termination.

Termination for a member's breach does not create a refund right except where required by law. When access ends, you do not gain any right to redistribute previously accessed materials. Obligations concerning intellectual property, confidentiality, liability, indemnification, and disputes survive to the extent applicable.

11. Liability and indemnification

To the maximum extent permitted by law, HSM and its owners, managers, employees, contractors, instructors, and agents are not liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or lost profits, revenue, business opportunities, data, or business interruption arising from membership or use of HSM Materials.

For membership claims, HSM's aggregate liability is limited, to the extent permitted by law and as provided in the membership agreement, to the amount the member paid HSM during the 12 months immediately before the event giving rise to the claim. Nothing limits liability that cannot lawfully be limited.

As provided in the membership agreement and to the extent permitted by law, members agree to indemnify, defend, and hold harmless HSM and its representatives from third-party claims and reasonable costs arising from their business operations, unlawful conduct, misuse of HSM Materials, violation of another person's rights, or material breach of the agreement.

12. Governing law and disputes

Texas law governs these terms, without regard to conflict-of-laws principles, except where federal law or other mandatory law controls. Before formal proceedings, the parties will make a good-faith effort to resolve a dispute for 30 days after written notice describing it.

Unresolved legal actions must be brought in a court of competent jurisdiction in Texas, subject to applicable law and jurisdictional requirements. Either party may seek appropriate temporary or injunctive relief to protect intellectual property, confidential information, or other rights where monetary damages would be inadequate.

13. Changes and general terms

We may update these website terms and will identify revisions using the date above. Changes to an existing membership agreement must follow that agreement and applicable law, including any required notice or consent. Updating this page alone does not authorize a new charge or override an existing signed agreement.

Membership-related agreements, notices, and billing communications may be delivered electronically. Electronic acceptance has the effect permitted by applicable law. Membership may not be assigned without our written consent; HSM may assign its agreement as part of a merger, acquisition, reorganization, or similar transaction, subject to law.

If a provision is unenforceable, the remaining provisions remain effective to the extent allowed by law. A failure to enforce a provision on one occasion does not waive future enforcement.

14. Contact

For membership, billing, cancellation, or terms questions, email Home Service Mafia LLC at info@homeservicemafia.com. Members may also use the HSM administrator or support contact provided in the community and at enrollment.

Include the email associated with your membership and enough detail for us to address your request. Do not send passwords or full payment-card details.